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03/16/2020

COVID-19 Response

COVID-19 Response

CHARLESTON, WV – Amid the COVID-19 pandemic, HealthNet Aeromedical Services is taking every precaution to protect the health and safety of our team members, patients, and medical facility and EMS partners.

PATIENT CARE

Our safety and clinical leaders are continually reviewing protocols from the Centers for Disease Control and Prevention (CDC) pertaining to the transport of COVID-19 patients and those who may have been exposed to the virus. Employees received training on our organization’s plans and response to COVID-19. Training will be expanded as guidelines are updated by the CDC and our owner medical centers.

CUSTOMER SERVICE

As hospitals and medical facilities continue to put measures in place to prevent the spread of the virus, our Business Development Coordinators and leadership team will respect all rules and policies regarding visitation. While we may limit our in-person presence, our team is always available to address your issues and concerns by phone or email.

COMMUNITY OUTREACH

All non-medical aircraft and flight crew visits for community events are canceled until further notice.


Information on COVID-19 and what you can do to protect yourself:

CDC website

President Trump's Coronavirus Guidelines for America